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Deposit Operations Associate - Purchase, NY

Job Description Summary   

The Deposit Operations Associate supports day-to-day deposit and payment operations including, Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management, reconciliations, and account maintenance activities. The role also supports procedure management, system testing, operational reporting, vendor coordination, and continuous process improvement initiatives. This position serves as a subject matter expert in deposit operations and electronic payment processing while helping ensure operational accuracy, regulatory compliance, strong internal controls, and an exceptional member experience.

The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing.  

This person will possess strong analytical and problem-solving skills and demonstrate the ability to identify opportunities that improve efficiency, controls, service quality, and the member experience. Exposure to process automation, RPA technologies, and AI-enabled workflow tools is preferred and may provide future development opportunities within the Operations team.

Key Responsibilities & Accountabilities

• Performs ACH, wire transfer, RTP, deposit, and related payment processing activities including transaction posting, account maintenance, exception resolution, payment investigations, transaction research, and dispute processing. Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management. 

• Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately. 

• Identifies and recommends process improvements that enhance operational efficiency, strengthen controls, improve service quality, and reduce operational risk. Participates in systems testing, implementation activities, reporting enhancements, and operational readiness reviews. 

• Provides support and assists other business units with internal and external member requests.  

• Maintains broad operational knowledge and serves as a departmental backup as needed. Provides occasional support for fulfillment operations, document imaging, mail processing, and notary services as business needs require. These responsibilities represent a secondary component of the role and are expected to comprise a limited percentage of overall job responsibilities. 

• Maintains and updates assigned procedures, operating documentation, and policy sections. Recommends enhancements that support operational efficiency, accuracy, risk management, and regulatory compliance.

• Collaborate with members, vendors, business partners, and internal departments to resolve operational issues, support payment processing activities, and improve service delivery. Participates in projects involving system updates, implementations, testing, and operational enhancements.

• Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors. 

• Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc. 

• Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. 

• Performs additional duties as required. 

Essential Skills, Knowledge and Requirements 

• Bachelor’s Degree preferred or minimum of 2 years’ experience in deposit operations, ACH processing, wire transfers, payment operations, disputes, or related back-office banking or credit union functions.

• Notary Public commission preferred.

• Exposure to process automation, workflow optimization, AI-enabled operational tools, or robotic process automation (RPA) technologies is preferred but not required.

• Working knowledge of operational rules, regulations, and procedures governing deposit operations, ACH processing, wires, disputes, account maintenance, and transaction processing activities within a financial institution.

• Excellent problem-solving, organizational, analytical, verbal and written communication skills. Accuracy is essential and must be able to proofread documentation and correspondence to ensure accuracy and free of errors and fraud.  Must be able to multi-task.  

• Strong decision making and time management skills with the ability to manage multiple projects/duties.   

• Trustworthy with the ability to maintain highest level of integrity and trust. The Deposit Operations Associate works under minimal supervision following established guidelines and procedures exercising some independent judgment.  This person must be action-oriented, self-motivated and creative while being highly functional.   

• Proficiency in Microsoft Office products, specifically Outlook, Word and Excel  

Other:

Temporary role estimated 6-12 months

On-site support Mon-Fri

$21 - $25/hr. 

QUALITY CONTROL TECHNICIAN - Mt. Vernon, NY

SUMMARY OF POSITION: 

Responsible for safety and quality activities to assure products are within customer specifications and meet food safety requirements. Activities include testing and verification, sanitation and GMP checks, food safety documentation, product sampling and environmental monitoring, and temperature monitoring.

KEY RESPONSIBILITIES

• Pre-operation: Check each room before operation to ensure it is as expected to begin production.

• Room temperature: Check room temperature within assigned time range.

• Frequent temperature checks throughout day.

• Equipment testing: Take ATP swabs before production starts in the production room especially in the equipment to be used and Allergen swab throughout the day when change over formulation occurred with different allergen to verify all traces of allergen have been removed. Environmental Testing: Take swabs and samples of food contact and non-food contact to send to lab and document.

• Chemical testing: Check the strength of the chemical and notify to Management to fix any deviation.  

• Product weight: Take finished products weight to ensure it is within product label specification.

• Batch form: Complete and verify form with the following information: lot #, ingredients, temperature, production code, visual, taste and smell of finished product to be in compliance.

• Collect Samples: Collect and store samples of every finished product.

• Open NCR: Document any safety, technical and operational issues that rise and do not meet the standards stablished.

• Labels: Print required label for daily production and get approval from Management.  

• Monitor Production Room: During production check that everything and everyone is in compliance with the standards established.

• Food Safety and Quality Documentation: Submit all safety and quality documents within a day and report any issues to QC Department or SQF Practitioner for review. 

• Check pH of finished product and record.

• Complete daily and monthly sanitation checklist.

REQUIREMENTS 

• High school diploma or general education degree (GED).

• Solid understanding of Food Safety, Food Quality, GMP, SQF, EPA and OSHA Regulation.   

• Ensure quality testing carry out inspections so as to meet the standard set by the organization. 

• Encourage and enforce cleanliness on the part of the staff and ensure safe working conditions. 

• Focus on corrective actions in order to make sure that products meet required specifications. 

• Initiate training for workers concerning safety programs to protect employees against work hazards.

• Excellent organizational skills and maintain all documentation for the purpose of auditing. 

• Collect regular samples for shelf life and analysis to send them out to the laboratory. 

• Engage in quality calibrations and internal audits in a professional manner and lead them effectively. 

• Demonstrated ability to analyze and interpret information. 

• Work with the management and production managers to ensure that only quality products are produced.

• Remove bad products that are discovered during the production process.

• Monitor every stage of production to avoid product defects. 

• Demonstrates ability to work independently with minimal supervision. 

• This role operates in a wet and cold/refrigerated environment (around 35 degrees °F) located within a manufacturing, warehousing, and production type facility with loud noise.

• Must be able to withstand cold temperatures for 8-10 hours a day.

• Speak and write English. Other Language: Spanish preferred.

OTHER/SPECIAL INSTRUCTIONS:

• Direct Hire
• On-Site Support
• $25/hr

Accounting Supervisor – Buchanan, NY

Position Summary

The Accounting Supervisor & Billing Specialist is responsible for overseeing billing operations, bookkeeping functions, payroll processing, financial recordkeeping, and administrative duties associated with septic, vactor, sewer, and drain services. This position also coordinates municipal project bids, truck registrations, state reporting requirements, and permit applications.

The ideal candidate must have proficient knowledge of QuickBooks, strong organizational skills, excellent attention to detail, and the ability to manage multiple responsibilities while maintaining accurate financial and administrative records.

Essential Duties and Responsibilities

1. Billing & Accounts Receivable

• Prepare, process, and send customer invoices for septic, vactor, sewer, and drain services.

• Review completed work orders, service tickets, and supporting documentation to ensure accurate billing.

• Enter customer checks and credit card payments into QuickBooks and apply payments to the appropriate customer accounts.

• Prepare and mail monthly customer statements.

• Monitor outstanding invoices and customer account balances.

• Research and resolve billing discrepancies and payment issues.

• Maintain accurate customer billing records and documentation.

2. Bookkeeping & Financial Administration

• Maintain accurate financial records using QuickBooks.

• Must have proficient working knowledge of QuickBooks.

• Enter and categorize financial transactions accurately.

• Reconcile monthly bank statements with company financial records.

• Monitor business checking accounts and track account balances and transactions.

• Identify and investigate discrepancies, unauthorized transactions, or other irregularities.

• Maintain organized financial documentation and records.

• Assist with routine financial reporting and provide information to management as needed.

3. Payroll Administration

• Process weekly payroll accurately and on schedule.

• Maintain employee payroll records, hours, and related documentation.

• Verify time records and payroll information before processing.

• Ensure payroll deductions and related records are properly maintained.

• Assist with payroll tax filings and reporting requirements, as assigned.

Other:

Temp-Hire

Hours: Mon - Fri 8 am - 4:30 pm (in-office support)

Salary: $70 - 80K 

Packaging Materials Operations Coordinator – Mt. Vernon, NY 

Company Overview:

An established business-to-business distributor of packaging materials and related industrial supplies. We operate with a small, experienced team where communication, accuracy, accountability, and cooperation are essential.  

Position Overview:

The successful candidate will work closely with an experienced team member, initially learning our products, customers, suppliers, operating procedures, and internal software.  The successful candidate will gain knowledge, increase independence in managing daily responsibilities, exercise sound judgment, and resolve routine operational issue to develop into a trusted team member capable of managing day-to-day office operations with minimal supervision.

Primary Responsibilities

Customer Service and Communication

• Answer incoming telephone calls professionally and accurately.

• Understand customer inquiries and respond appropriately.

• Handle incoming and outgoing customer and vendor emails.

• Follow up promptly on unresolved inquiries.

• Recognize when additional information or management guidance is necessary.

• Avoid making unsupported promises or providing unverified information.

Purchasing and Vendor Coordination

• Prepare and coordinate purchase orders.

• Monitor inventory requirements and anticipated customer demand.

• Follow established replenishment schedules.

• Communicate with suppliers regarding pricing, availability, deliveries, and order status.

• Coordinate purchasing activities with other team members to prevent duplication or shortages.

Order Processing, Pricing, and Billing

• Process customer orders accurately.

• Understand customer-specific pricing arrangements.

• Prepare and verify invoices and related documentation.

• Identify discrepancies before they create financial losses.

• Maintain organized records and follow established procedures.

Daily Operations

• Learn and use our straightforward internal business software.

• Coordinate continuously with the existing office team.

• Prioritize responsibilities when multiple matters require attention.

• Provide coverage for colleagues when necessary.

• Occasionally assist with customer pickups or basic warehouse-related tasks.

Business Development — Secondary Responsibility

• Identify and pursue potential commercial customers when appropriate.

• Assist with customer outreach, follow-up, and relationship development.

• Participate in telephone, email, or in-person sales activities according to ability and experience.

Ideal Candidate Background Strongly preferred:

• Previous experience with a packaging materials distributor, shipping supply distributor, or related wholesale operation.

• Familiarity with purchasing, inventory, customer orders, and vendor relationships.

• Experience serving business-to-business customers.

Also welcome:

• Candidates from industrial supply, janitorial supply, wholesale distribution, commercial supply, or similar industries.

• Experienced operations coordinators, purchasing coordinators, branch operations personnel, and customer service professionals with relevant responsibilities.

Essential Professional Qualities

• Strong listening and comprehension skills.

• Sound judgment and practical problem-solving ability.

• Clear, professional telephone and written communication.

• Excellent organization and attention to detail.

• Accuracy when working with prices, quantities, and invoices.

• Ability to remain composed while managing multiple responsibilities.

• Initiative and willingness to take ownership of tasks.

• Ability to work independently while recognizing when guidance is required.

• Cooperation, reliability, and consistent attendance.

• Comfort working in a small, hands-on business.

• Interest in a stable, long-term professional opportunity.

• Professional effectiveness, communication, and teamwork.

• Sales experience is desirable and packaging materials knowledge is an advantage.

Other: 

Employment: Full-time, on-site, 40 hours per week, Monday–Friday

Dire Hire: $65,000–$80,000

Customer Experience Specialist – Tarrytown, NY 

Position Summary

The Customer Experience & Onboarding Specialist owns the customer relationship from the moment a deal closes. This role executes the sales-to-success handoff model: a formal transfer of ownership at close, a warm introduction within 24 hours, a welcome call within five business days, clinical training completed within two to four weeks of device delivery, and structured 30-, 60-, and 90-day success milestones, all tracked in HubSpot. The Specialist partners closely with Sales, Clinical, and Marketing to drive customer adoption, education, and engagement, and serves as the customer’s primary post-sale contact for onboarding, training, marketing, and business support.

Key Responsibilities

Handoff and Activation 

•     Take formal ownership of each new account at deal close: review the sales Handoff Brief within four hours of assignment and follow up on the rep’s warm introduction within 24 hours.

•     Send a personalized welcome email with direct contact information and clearly defined contact roles, so the customer always knows who to call.

•     Run a 60-minute welcome call within five business days of close: confirm the device delivery ETA, set communication expectations, and share the onboarding agenda in advance.

•     Request two to three training availability windows at first contact and submit confirmed windows to the Clinical team so training is booked within 48 hours of close.

Onboarding and Training 

•     Confirm device receipt at delivery and verify training remains on the calendar.

•     Ensure clinical training is completed within two to four weeks of delivery; escalate any training at risk of exceeding 30 days.

•     Run the live onboarding call, including the marketing and pricing walkthrough, and send a same-day recap email with personalized action items.

•     Complete a post-training check-in within 48 hours, support first treatments, and log customer confidence in HubSpot.

•     Check in at day 14 on how first treatments are going; flag red flags such as silence or complaints to the Customer Success Manager.

Adoption and Growth

•     Conduct 30-, 60-, and 90-day check-ins covering usage, outcomes versus expectations, and early return on investment.

•     Educate customers on marketing strategies to promote their laser services, including consultation-based marketing, treatment positioning, and patient engagement, and share quick-win content assets.

•     Identify referral and expansion interest (for example, Era + Neo, Exci308) and introduce expansion conversations in coordination with Sales.

•     Confirm the ongoing support cadence, set the quarterly touchpoint, and close the onboarding ticket in HubSpot.

Enablement, Systems, and Voice of Customer

•     Create and manage customer access to the Customer Portal and marketing platform (Hootsuite); assist with social media content creation, planning, and scheduling.

•     Maintain accurate records in HubSpot, including onboarding progress against SLA-backed milestones, business goals, device objectives, and every customer interaction.

•     Develop and update onboarding resources, marketing materials, email campaigns, and combination-therapy positioning content.

•     Collect, analyze, and summarize customer feedback on the onboarding experience.

•     Serve as the primary post-sale contact for questions routed from Sales under the communication redirect protocol, and coordinate with Customer Service on device service and repair matters.

Preferred Qualifications

•     Experience in customer onboarding, customer support, or customer experience.

•     Strong presentation and virtual training skills.

•     Excellent written and verbal communication skills.

•     Experience with CRM platforms (HubSpot and Salesforce preferred) and social media management tools such as Hootsuite.

•     Highly organized, with strong cross-functional collaboration skills and comfort working to defined SLAs and milestone-based processes.

•     Experience in aesthetics, medical devices, dermatology, or medspa industries preferred.

Other:

Direct Hire: $65,000 - $80,000

Full-Time | Onsite, 5 Days/Week